RETURNS & SHIPPING
We love sharing our passion for concrete architecture through selling our work, but if you change your mind after making a purchase please feel free to cancel or return your item at any time. Once you have returned your item to us undamaged you will be refunded the full price of the item, excluding any shipping fees.
Please be aware that we hand cast our concrete artwork in our studio and due to the nature of concrete our sculptures will always have minor imperfections meaning no two pieces are ever exactly the same. However if your item does arrive damaged please contact us by email with your order number as soon as possible to arrange for a replacement.
As a micro business we hold very little stock and our products are usually made to order. We aim to make and ship your artwork after your purchase within 1-2 weeks. You will receive an order conformation email after making a purchase and a dispatch notification after your order is shipped.
All UK orders are posted out ‘Royal Mail First Class Signed for’ and should arrive 1-2 days after shipping. If your item has not arrived after 3 days of receiving your shipping notification please let us know by email so we can trace it for you.
All International orders are posted ‘Tracked and Signed for’ and should arrive 5-7 days after shipping. If your item has not arrived after 10 days of receiving your shipping notification please let us know by email so we can trace it for you.